Terms & Conditions

These are the terms and conditions on which we supply products to you. In these terms and conditions “Products” hereby means boilers or our associated installation services. “Us” means Water Gas and Air Ltd. For the purposes of the following terms and conditions; “in writing” or “written” includes emails. “Contract” means the agreement between you, the customer, and us, the company, to provide the products or associated services.
Please read our terms and conditions carefully before you submit an order to us. These terms and conditions tell you how to contact us, how we will provide the products to you, how you and us may make changes to or end the contract, what to do if there is a problem and other important information.
	1.	Contact Information
1.1. We are Water Gas and Air Ltd, Hope Street Xchange, C/O Office 501, Sunderland, Tyne and Wear, SR1 3QD.
1.2. Our VAT number is 335994950
1.3. You can contact us by telephoning us at 0191 366 5477 or by writing to us at Water Gas and Air Ltd, Hope Street Xchange, C/O Office 501, Sunderland, Tyne and Wear, SR1 3QD .
1.4. If we need to contact you, we will do so using the contact details provided to us in your order, by telephone, text message or by writing to you at the email address given.
	1.	Our contract:
2.1. If you wish to place an order for our products and associated services, please contact us to obtain a quotation. If we require more information, we may need to carry out a survey at your property. Once we have said information, we will provide you with a quotation by email detailing the price for the products and/or associated services that you wish to purchase. If you wish to proceed with your order, please use the quote accept link on your quotation. You will then be sent a payment link for the deposit and our acceptance of your order will take place when the deposit is received, at which point a contract will come into existence between you and us.
2.2. By placing an order with us, you agree that you:
2.2.1. are aged 18 or over.
2.2.2. are either the owner of the property detailed in the quotation, or that the owner of the property has granted you permission to purchase and install a new boiler or product.
2.2.3.  shall obtain permission for the company and engineer(s) to proceed over property belonging to neighbours or third parties if this is necessary. You shall indemnify the company in all aspects of a claim from neighbouring/third party properties arising out of the presence of the company or its engineers.
2.2.4.  will at all times ensure the environment is safe for the company and its employees for the purpose of carrying out installations of products.
2.2.5. that all of the information which you have provided us about your circumstances and the condition of the property are true, accurate and complete in every respect; and
2.2.6. understand that the quotation price we have provided is based on the assumption that all existing; structures, materials, pipework, gas supply, water supply, electrics, connected appliances, fixtures and fittings are of good condition and in full working order with no issues or defects. That external areas of the property required for the installation can be easily and safely accessed using ladders of a maximum 7m length. For the avoidance of doubt, if access to the property exterior is awkward to access safely using 7m ladders, then scaffolding or other access platforms/equipment may be required, this must be arranged and paid for by the customer and is not included in the fixed price, we may be able to organise on your behalf but WILL BE chargeable. If upon arrival and/or during any works, any problems or issues that arise, that is not the fault of the engineer, would not be included in the fixed price and may require us to make an adjustment to the quotation price. Please refer to clause further in the contract for more information.
2.2.7. accept and understand that any installation carried out will be connected to your existing water, electric and gas supplies and that the company cannot accept any liability for failures on your existing systems. Any such failures, or related damage to the property where the damage is in whole or in part a consequence of a defect or a weakness are not the responsibility of the engineer or company and are not included in the fixed price.
2.2.8. understand that the service provided by us is for the supply and installation of products in line with all safety regulations and laws.
2.2.9. accept that the company will not hold responsibility or liability for damage caused whilst installing, investigating and/or repairing any plumbing, gas or drainage work, including blockages. This includes but not limited to; the removal of bathroom suites, panels or furniture, tiles and tiling, floor coverings (carpet, rugs, laminate, wood, tiles etc), internal and external walls where pipework is/has to be routed in order for the product to work correctly and other damages as a result.
2.2.10. accept and understand that whilst care is taken, the company cannot accept responsibility for any damage to interior and exterior decoration and furniture including flooring, plaster, brickwork and tiles and it is the responsibility of the customer to make good and is not included in the fixed price.
2.2.11.  accept it is the responsibility of the customer to protect any items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer remove items that may be considered to be valuable. If items remain within the working area, it is the responsibility of the customer to cover such items.
2.2.12 you understand that the company cannot guarantee you will save money on your energy bills.
2.3. If we are unable to accept your order for any reason, we will inform you of this in writing and we will not charge you for the product or associated services. We reserve the right to not accept an order for any reason and at our own discretion. You will not be entitled to any compensation or price deductions as a result of us not being able to accept your order.
2.4. In emailing you to confirm acceptance of your order We will:
2.4.1. assign an order number to your order and inform you in writing of what the number is. In any further communication between you and us, an order number may be required; and
2.4.2. confirm the details of the product and or associated services purchased and the total cost.
2.5. If any of the information you have provided when ordering changes, prior to the date of delivery or installation of the products and associated services, you must notify us of this fact in writing. We reserve the right to assess whether the changes affect our ability to deliver the products, timescales, the price or any other matter relating to the contract agreed. Please see clause 4.1.
2.6. Our website is solely for the promotion of our products and associated services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
Our Products and Associated Services
3.1. The images of the products on our website, marketing material and social media platforms may include technical, typographical, or photographic errors and are for illustrative purposes only. We do not warrant that any of the materials on our website are correct or current. Although we make every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product or the material may vary slightly from the images on the website.
3.1.2.  Any images of pipework that have been boxed or sunk in are for illustrative purposes only and covering of exposed pipework is not included in the fixed price.
3.1.3. The materials contained in our website are protected by applicable copyright and trademark law.
3.2. We cannot guarantee that your chosen boiler will be compatible with your hot water system and or shower[s]. We will not be liable if your shower is not compatible for any reason with a new boiler or product.
	1.	Your Rights to make Changes to the Order
4.1. If you wish to make a change to the product or services you have ordered, please contact us; See clause [1]. We will make an assessment and inform you if we can accommodate the change. If we agree the change is possible, we will let you know about any increase or decrease to the price of the product and the associated services. We will also inform you of any changes to the expected date of delivery and any other changes that may be necessary as a result of your requested order change. We will ask you to confirm whether you wish to go ahead with the change and once you have accepted, we will move ahead with the changes specified.
4.1.2.  If we cannot make the change you have requested, or believe it to be unreasonable, or you do not accept the outcome of the changes, you may want to end the contract. Please see clause 11 on how to end the contract.
	1.	Our Rights to make Changes to the Order
5.1. We may make minor changes to the product or services in order to:
5.1.1. stay compliant with all changes in relevant laws and regulatory requirements; or
5.1.2. implement minor technical adjustments and improvements. These changes will not affect your use of the product.
5.2. We will carry out an engineer’s assessment of your property on or before the product and/or associated services delivery date, to verify the information you provided at the time of placing your order was correct. If we determine that the information provided is incorrect and as a result we cannot install the products on the original delivery date, we will explain the reasons [See clause 5.3] to you and discuss any alternatives, which may include delays to the installation of products. The company is not responsible for any loss of earnings, or costs incurred by you due to the changing of the order under these circumstances.
5.3. In the event of unforeseen circumstances or the results of the assessment of the property does not match the information provided by you at the time of ordering and any of the below applies:
5.3.1. any additional installation equipment will be required; or
5.3.2. the installation services required are in excess of or more complicated than originally set out in the quotation and this could not reasonably have been foreseen by us when providing the quotation; or
5.3.3. the length of the flue required to install the boiler is more than one (1) metre in length and the product purchased does not come with variable flue lengths; or
5.3.4. any hazardous suspected materials such as asbestos are found at the property; or
5.3.5. the gas supply is found not to be safe or adequate; or
then we may make changes to the quotation originally supplied, to account for additional services (see clauses 5.4, 5.5) In the event that additional installation services are deemed necessary after the assessment of your property has taken place, the quotation will be adjusted to account for these additional services. We shall inform you in writing confirmation of the adjustment to the quotation within two working days from the original delivery date. Unless you notify us of your rejection of such adjustment within two working days after receiving the confirmation, you shall be deemed to have accepted the adjustment in all respects. Where you do not accept the adjustment, please see clause 11.2.
5.4. If any hazardous or asbestos related materials are found at your property, we will either cancel the contract with you (see clause 11) or postpone the installation date until the material has been professionally removed and a Clean Air Certificate has been provided as proof the work has been carried out professionally. No compensation of deductions will be made to you for any delay or if it is later confirmed that there are no hazardous or asbestos related materials present at the property.
5.5. We will also carry out a gas soundness test to check that the gas supply is safe and sound. If there is a leak or defect or damage within the existing gas pipework, then we are required by law to turn off the supply, and/or take the required steps to make the supply safe. This includes re-piping the supply prior to any installation of products being carried out at the property.
5.6. We reserve the right to require you to sign any documents to confirm your agreement to any changes to the contract made by us.
	1.	Providing the products agreed upon:
6.1. During the order process we will provide you with an option to select your preferred delivery date.  You agree that although we will do our best to supply and install the products to you in accordance with your preferred date, we cannot make any guarantees of date.
6.1.2 We will attempt to contact you by telephone to confirm the delivery date and arrangements a minimum of 1 days before the asked for delivery date. If you do not answer the telephone or did not provide us with a telephone number, we will either leave you a voicemail with verbal confirmation and/or send you a confirmation email.
6.2.  We will aim to arrive at your property between 7am and 9:30am (or such other time period notified to you) dependant on variables such as installation equipment that may need to be collected from and traffic. We will try to keep you informed of any changes to the arrival time.
6.3. Due to being reliant on the products being supplied from third party manufacturers, if our supply is delayed by circumstances beyond our control, including any failures caused by our third-party suppliers, we will endeavour to contact you as soon as possible and minimise the delay. We are not liable for delays caused by any event or circumstance, but if there is going to be a substantial delay, you can end the contract and receive a refund on any products or services you have paid for but not received from us.
6.4. Any costs relating to delivery are included in the quotation. However, if additional journeys to and from your property or additional delivery costs occur due to any incomplete, untrue or inaccurate information provided by you at any point in the process, we reserve the right to charge those costs to you.
	1.	Installation of products and/or services
7.1. You are required to allow us access to your property on the agreed upon date. If you do not allow us access to your property to perform any arranged services without good reason, we reserve the right to charge you any additional costs incurred by us as a result.
7.1.2 If we are unable to contact you or re-arrange access to your property despite reasonable efforts on our behalf, we reserve the right to end the contract as set out in clause 13.2.
7.2. Before any boiler installation takes place, if necessary, we will drain the existing heating system and any visible redundant materials will be disconnected and taken away from your property.
7.3. We will always try to end the outlet of the condensate pipe connected to the boiler internally, this helps to avoid freezing of the pipe during the colder months. Where this is not possible, we will situate the pipe outside, over the nearest drain using the regulatory correct sized pipe work. Soakaways and condense pumps are a last resort and may be subject to additional charges if there is no mention of them during the order process.
7.4. When the boiler has been installed, we will fill the system and ensure that a corrosion inhibitor/proofer is present. We will also complete a mains chemical flush of your heating system. This involves using a chemical agent to break down dirt and debris and then flushing out contaminated water using pressure. For the avoidance of doubt, we will not carry out a power flush.
7.5. If the system is being converted from a conventional or a system boiler to a gas combination boiler, we will connect to the existing pipework. During this process all pipework and associated components such as valves and radiators on the central heating and hot water system that were previously tank fed, become pressurised to mains pressure. This can result in exposing of any existing weaknesses or leaks within such system.  In this event we will make every efforts to rectify or limit the issue, however we will not be responsible for any damages or further work as a result. The engineer will always take the easiest route possible for pipework and will be at the engineer’s discretion on the day of the installation. Unfortunately, most of the pipework will be visible unless you have paid to have it boxed in.
7.6. If the system is being converted from a conventional or a system boiler to a gas combination boiler, we can remove the cold-water storage tank, cylinder, feed and expansion tank on the proviso that it can be removed in one piece. If we find that the existing cold tank contains asbestos cement, we will drain the tank and it will stay inside the loft subject to regulations and by-laws in the local area.
7.7. We will test and adjust the controls of the boiler and heating system and do as much testing of the pipework as possible on the day of installation. We will leave the system in proper working order. We will complete any necessary safety assessments and where possible ensure that you understand how to use the boiler controls before we leave your property.
7.8. We will carry out all the wiring of the new boiler and controls to the existing electrical system. If any additional electrical assistance is required, we are not liable for electrician costs unless they are included in your quotation. Otherwise you are responsible for instructing an electrician and any associated costs. If the installation cannot be completed because electrical assistance is needed, we may charge you the cost of the re-visit to complete the installation.
7.9. We will register the warranty of the installed with the product manufacturer within 30 days of the installation. The details of any warranties will be stated on your order. For the avoidance of any doubt, any warranty is provided by the product manufacturer and not us.
7.10. We will provide you with a benchmark sheet and a service booklet and manual. If these are not provided on the installation date, we will provide them to you within a reasonable time thereafter.
7.10.1. We do not provide the product safety certificates as standard, although we will notify the relevant local authority within 30 days of installation of the boiler so a Building Regulations Certificate can be issued. If you require the safety certificates, please let us know prior to the installation date and we shall arrange this for you.
7.11. The products will be your responsibility from the time we have delivered to and installed them at your property.
7.12. You do not own the products until we have received payment in full for both the product and associated services.
7.13. You agree to give us full and unrestricted access to your property to collect the products in a situation where you have not paid in full.
8.0 Incomplete installations
8.1. If any issues arise which mean that the installation cannot be completed on the installation date, the engineer will liaise with the responsible person on site and leave the area clean and tidy, and we will contact you to arrange for the installation to be completed.
8.2. If the fault is deemed to be caused by your existing electrics or heating system, we reserve the right to charge you the costs for any additional services and any re-visits to your property to complete the installation in full.
9.0 Your Obligations to us:
9.1. You acknowledge and accept that you shall be required to be compliant with the following:
9.1.1. you must have a responsible adult member of your household present at the property at the scheduled time on the delivery date.
9.1.2. you must notify us of any restrictions, information or extra requirements that you, your neighbours, third parties or your local area, which may prevent us from easily accessing your property, including but not limited to; steep stair climbs, stairs longer than 20 steps, parking restrictions or carrying distances of more than 30 metres.
9.1.3. you must remove any obstacles or items from the access route into the property and the area(s) in which the installation will be taking place, prior to the installation date.
9.1.4. you must allow safe and easy access to all parts of the property we may be required to use.
9.1.5. if asked, you must provide true and accurate photographs of your current boiler and heating system before the date of the installation.
9.1.6. if needs be, you must allow us to leave our equipment in a secure location at the property when we are not at the property, at your own risk.
9.1.7. you must comply with all other reasonable requests made by us in regard to the installation, products, services, access and safety.
9.2. You warrant that any information, including but not limited to; measurements, facts, images or representations made by you or provided to us by you is accurate, complete and true in all regards.
9.2.1 You acknowledge and agree that we shall not be held liable to you for any losses suffered or costs incurred by you when we perform the installation services in reliance on this information. You must immediately notify us, in writing, in the event of the changing of any information provided to us by you or where you realise that the information provided is incorrect.
	1.	Our Engineers
10.1. All our engineers are Gas Safe Registered and carry their license issued by the Gas Safe Register. They hold public liability insurance.
	1.	Your Rights to End the Contract
11.1. You can end your contract with us at any time. Your rights when you end the contract will depend on the products and associated services purchased, whether there is a fault with the product or associated services, how we are performing, and the timing of deciding to end the contract:
11.1.1. If the product purchased is faulty or misdescribed you may have a legal right to get the product repaired, replaced or to get some or all of your money back, or to end the contract. Please see clause 14.
11.1.2. If you want to end the contract because of something we have done or have agreed in writing with you we are going to do, see clause 11.2.
11.1.3. If you have changed your mind about the product and associated services, please see clause 11.3 below. If you are still within the cooling-off period, you may be entitled to a refund, however, this may be subject to deductions.
11.1.4. For all other cases where we are not at fault and there is no right to change your mind, please see clause 11.4.
11.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for any of the reasons stated below; clauses 11.2.1 to 11.2.5, then the contract will end immediately, and we will refund you in full for any products or associated services which have not been provided by us. The reasons are:
11.2.1. we have informed you of an upcoming change to the product, associated services, or you do not agree to the terms set out in clauses 5.3 and 9 – 9.2.
11.2.2. we have told you that additional installation services are required, and you do not wish to proceed.
11.2.3. we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed.
11.2.4. there is a risk that supply of the products may be significantly delayed because of events outside our control.
11.2.5. you have a legal right to end the contract because of something we have done wrong.
11.3. Exercising your right to change your mind as described in the Consumer Contracts Regulations 2013. For products purchased online you have a legal right to change your mind within a 14-day cancellation period and receive a refund of any payments you have made. The 14-day cancellation period commences when we email you confirmation that your order has been accepted. The cancellation period finishes at the end of 14 days after the day on which the contract is entered.
11.4. If you have agreed with us in writing that we can commence with the order and associated services and you change your mind within the cancellation period, we shall charge you in accordance with clause 12.6.
11.5. If we are not at fault and you do not have a right to change your mind, please see clause 11.1. If you want to end a contract before it is completed and we are not at fault and you have not changed your mind, you must inform us. The contract will then end immediately, and we will refund any sums paid by you for products and associated services not provided. However, we may deduct from that refund a reasonable compensation amount for the net costs we will incur as a result of you ending the contract.
11.6. If you end the contract for any reason after the products have been delivered and installed, you must allow us to uninstall and collect the products from you. You must contact us to arrange a date and time for this to take place.
	1.	Ending the Contract
12.1. To end the contract with us, please contact us on 0191 366 5477 or email us at info@watergasandair.co.uk.  Please provide your name, home address, your order number, your phone number and email address.
12.2. We will pay the costs of return only if:
12.2.1. the products are faulty or misdescribed; or
12.2.2. you are ending the contract because we have told you of an upcoming change to the product or any of these terms and conditions, an error in pricing or description, any additional installation services or equipment are required, a delay in delivery of the product(s) purchased due to events outside our control, or because you have a legal right to do so as a result of something we have done wrong, in all other circumstances you must pay the costs of return.
12.3. If you are responsible for the costs of return, we will charge you the direct cost incurred to us of uninstalling and collection of the products.
12.4. If we have commenced with the provision of the installation services within the 14-day cancellation period, we will charge you reasonable fees and costs based on the value of the installation services that have been carried out and the reduced value of the products.
12.5. We will refund you the price you paid for the products by the method you used for payment. Minus the fees as described above.
12.6. If you are exercising your right to change your mind:
12.6.1 We will refund any monies owed to you as soon as possible by the method you used for payment.
12.6.2. if the products have been uninstalled and collected from you, we will refund you within 14 days of collection: or
12.6.3. your refund will be made within 14 days of your telling us you have changed your mind.
12.7. If we are uninstalling the products for any reason, you accept that we will not be able to install the original heating system that was in place. This will have been disposed of.
	1.	Our Rights to End the Contract
13.1. We may end the contract at any time by writing to you if:
13.1.1. you do not make any payment to us when it is due, and you still do not make payment of monies owed within 7 days of us sending you a reminder that payment is due.
13.1.2. you do not, within a reasonable timeframe, allow us to deliver and install the products to you.
13.1.3. you have provided us with incomplete or incorrect information about your property which means that we cannot complete the installation.
13.1.4. you do not allow and enable us clear, uninterrupted, safe and easy access to, movement around and egress from all parts of the property which we shall be required to use.
13.1.5. you act unreasonably or in a dangerous or obstructive manner when we attempt to deliver and install the products.
13.1.6. any suspected asbestos containing materials are found at your property and you do not take steps to have them professionally removed or we do not receive proof this has been done.
13.1.7. it is for any other reason unsafe to complete the installation of product(s); or
13.1.8. we are unable to provide the product(s).
13.2. If we end the contract due to any of the circumstances stated in clause 13.1, we will refund any money you have paid in advance for products or services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
	1.	Problems with the Product(s)
14.1. If you have any questions or complaints about the product, please contact us.
14.2. We are under a legal duty to supply products that are in conformity with this contract and terms and conditions. For detailed information on your key legal rights please visit Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Nothing in these terms will affect your legal rights.
14.3. If you wish to exercise your legal rights to reject products, you must post any smaller items back to us, or for larger items that have already been installed, you must allow us time to uninstall them and collect them from you. Please call customer services to arrange collection.
	1.	Prices and Payment
15.1. The price of the product(s) and associated services include VAT at the prevailing rate. The price will be the price indicated on your quotation, save that it is adjusted in any way in accordance with these terms. We will provide our best efforts to ensure that the price of the product advised to you is correct. However, please see clause 15.2 below for information if an error is discovered in the price of the product you order.
15.2. Despite our best efforts, it is possible that some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order. If the product(s) correct price at your ordering is less than our stated price at your order date, we will charge you the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where there is an obvious and unmistakeable pricing error and could reasonably have been recognised by you as a mispricing, we reserve the right to end the contract, refund you any sums you have paid and require the return of any products provided to you by us.
15.3. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
15.4. We accept payment with all major credit and debit cards. You must pay for the products on completion to the engineer. Failure to make payment will result in a delay of receiving product(s) and any associated services and installation.
	1.	Warranty
17.1. Most of the significantly valuable products we supply will be supported by a manufacturer backed parts and labour warranty. To claim under the warranty, you must ensure that the boiler and associated parts have been maintained and annually inspected and/or serviced by a Gas Safe Registered engineer on an annual basis. The cost of inspection and servicing which takes place after installation will not be included in the product price, or the final price supplied to you by us unless specified on your invoice or quotation.
17.2. It is your responsibility to organise and keep any records of service and certificates for any product(s) purchased from us. These records must be produced to the manufacturer on request if you are making a claim under the parts and labour warranty. Any warranty may be deemed null and void without these records.
17.3. Any other auxiliary products which are supplied (e.g., radiators and thermostats) will usually be supported by our 12-month parts and workmanship warranty. Please contact us to obtain details of these warranties. Please note warranty will be void if any 3rd alterations or interference have been made 
17.4. Any installation services will be carried out by a Gas Safe registered engineer as per regulations. The installation of new joints, pipes and seals have a one-year warranty including parts and labour. This warranty is provided by us at Water Gas and Air Ltd
17.5. You will not be able to claim under warranty any products where failure, fault or problem occurs due to:
17.5.1. Failure by you or any third party to have regular inspections and services or failure by you or any third party to take due care of the product(s) or do anything which is not done in accordance with the manufacturer instructions.
17.5.2. Deliberate vandalism or damage.
17.5.3. Any damage which occurs as a result of circumstances which are out of the manufacturer or our control; or
17.5.4. Any damage that occurs due to the variations in the flow rate of water going to any of the installed products.
17.6. Replacement of bulbs, filaments, batteries, or lamps are excluded from the warranty and is your responsibility to replace. Timers, lockout devices, thermostats and other devices connected to the product(s) are also excluded from the warranty after the expiry of any of the individual warranty periods provided by the product manufacturer.
17.7. We will not carry out a visual inspection or test of the current heating system at your property, unless it is a specified duty required by law. The risk of the existing heating system failing when the new products are installed is your responsibility. If you would like to reduce this risk, you may arrange a suitable inspection of the existing system before the new products are installed. This additional inspection is not included in the product or overall price provided to you.
17.8. If you ask us to attend your property for an inspection of product(s) and installation and no faults are found, or the issue is in relation to something not covered by the warranty, or the issue or fault is due to any problem or failure of the existing system, we will make an appropriate charge to cover the cost of the visit.
	1.	Our Responsibility for any Loss or Damage suffered by you
18.1. If we fail to comply with the terms stated in the contract, or we are responsible for any loss or damage inflicted that is a foreseeable result of our breaking this contract, or our failing to use reasonable care and skill.
18.1.1 Loss or damage is considered foreseeable if either it is obvious that it may happen or if at the time the contract was made, on acceptance of your order, both we and you knew it may happen, for example, if you discussed it with us during the sales or ordering process.
18.2. For the avoidance of doubt, we are not responsible for any failures of the existing interior and exterior pipework, fixtures, fittings and/or appliances already attached to your heating system, or any damage as a result of these failures, unless they are caused by our failure to use reasonable care or skill.
18.3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
18.4. All existing equipment and appliances in the property that may impact on the installation including but not limited to; pipework, valves and radiators, should all be in a safe and working order. If they have been poorly installed or maintained, or have become faulty, any failure or consequential damage is in no way the responsibility of the company, irrespective whether an engineer working on behalf of the Company has touched them or not.
18.5. We have no liability to you if you suffer any loss of profit, business, business opportunity or an interruption to your business if you use the products for any commercial, business or re-sale purpose. WE ONLY SUPPLY THE PRODUCTS FOR DOMESTIC AND PRIVATE USE.
18.6. Whilst reasonable care and attention is taken, we accept no liability for any damage to plaster work, decorations, flooring, cupboards, worktops etc, which may be a consequence of carrying out of the work detailed in the order. Any cuts or holes made to allow for equipment will be made good but not permanently finished, re-decorated nor painted. Should any repairs to brickwork be necessary, standard bricks will be used, if an exact match is required, please ensure that these are provided by yourself and readily available for the engineer to use on the day.
18.7. Floorboards will be reinstalled where possible. However, if required to be taken up to access or re-lay pipework or any works relating to the installation of the product(s), special or laminated floors will not be permanently re-fixed. Any carpets which must be lifted will be re-laid to the best of our engineer’s ability, however we cannot be held responsible for carpets which have been nailed or glued down. Pipework is expected to be visible as sinking in and boxing in is not included in the fixed price. It should be anticipated that an amount of re-decoration may be required; this is the customer’s responsibility and is not included in the fixed price.